Tronix Explorer: FAQs

FAQs on Tronix Explorer: Operation/How to Use, Maintenance, Service

 

Q:There are 2 models. How do I know which one will I need?

Q: How do I know if my strobe or power pack is compatible with Tronix Explorer? Why not all flash units and power packs are compatible with Tronix Explorer (applies to Exp XTSE, XT, 1200)?

Q: How do I charge the Tronix Explorer?

Q: How many pops can I expect with one full charge?

Q: What are the things to watch out when using Tronix Explorer?

Q: Are there any maintenance tips on storing Tronix Explorer? 

Q: What is the expected life span of the Tronix Explorer battery? How much would be the replacement battery?

Q: I am having problems with my unit and I need to find out what seems to be the problem. Where can I download the product manual?

Q: Why does Innovatronix still use SLA, instead of Lithium Ion batteries?

Q: What are the Customer Satisfaction Guarantee and/or Warranty Programs? 

 


 

Q:There are 2 models. How do I know which one will I need?
A: The model denotes the voltage output of the Tronix Explorer. Select the model which matches the INPUT VOLTAGE of your studio lights or power packs. For example:

      • The Tronix Explorer 115V/60Hz models are used by photographers in North America (United States and Canada).
      • The Tronix Explorer 230V/50Hz models are used by photographersin Europe, Middle East, Australia, New Zealand and the rest of Asia.

 

Q: How do I know if my strobe or power pack is compatible with Tronix Explorer? Why not all flash units and power packs are compatible with Tronix Explorer (applies to Exp XTSE, XT, 1200)?
A: Tronix Explorer is compatible to more digital strobes due to its increased power rating. The newer Tronix Explorers (Exp XT3, Mini, and XTSE) are compatible to digital and most bi-voltage flash units, while the older Tronix Explorers (Exp XT and 1200) are not. However, compatibility to all strobes and power packs is not guaranteed due to differences in design of flash unit and power packs between brands. 

In a few cases, digitally controlled strobes will not be compatible with some Tronix Explorer models. This is because after a flash is fired, the capacitors inside the strobe will draw a large inrush current. Tronix Explorer cannot adequately provide such current. Thus, for a few seconds, the voltage output will be less than adequate. 

This is not a problem for analog flash, however. Analog flash can tolerate this voltage drop. For digital flash units, this will probably cause a reset of its settings to power up stage. Though this case is not damaging to the flash or Tronix Explorer, the flash will just not work properly.

For bi-voltage flash units, if the inverter does not give sufficient power during recycling/recharging, the flash might come into undefined voltage mode, which could damage the capacitors (due to flipping of relays back and forth). A single voltage unit operates differently and may not be affected. Tronix Explorer models that are compatible to bi-voltage flash units includes Tronix Explorer XT3, XTSE and Mini. 

 

Q: How do I charge the Tronix Explorer?
A: There are two ways to charge Tronix Explorer:

      • Mains outlet, 100 to 240 V AC. For a fully discharged battery, except for the initial charging, charging can take about 3 to 8 hours. (See specific Tronix Explorer model charging time).
      • Car Battery. Plug the Tronix Explorer to the car cigarette jack through the 14 V DC jack located at the rear panel of Tronix Explorer. (This does not apply to Tronix Explorer Mini).

 

Q: How many pops can I expect with one full charge?
A: The number of pops will depend on the type of flash unit and the power loaded
to the Tronix Explorer. Small loads will produce greater number of pops and faster
recycling time compared to large power loads. (See Tronix Explorer product performance overview).

 

Q: What are the things to watch out when using Tronix Explorer? 

A: Just like any portable power source from batteries, the recycling time of Tronix Explorer for flash units and power packs can never be faster than the recycling time when a studio light or power pack is plugged directly from a mains outlet or power line. (Tronix Explorer XT3' recycling time is as fast as that of the mains outlet). 

In addition, modeling lights should be switched off as continuous load drains the battery at a much faster rate.

It should also be recharged after each use and should not be kept stored for more than three (3) months without using or charging. Similar to other products that use lead-acid batteries, a discharged battery for a few months will severely affect its performance and lifetime.

 

Q: Are there any maintenance tips on storing Tronix Explorer?
A: The unit should be switched off when not in use. Leaving Tronix Explorer ON and not in use will severely damage the battery. Its battery can be left plugged even after it is fully charged. It uses trickle-charging technique so the battery would not be over charged. This practice also maintains the battery's optimum life span.

Q: What is the expected life span of the Tronix Explorer battery? How much would be the replacement battery?
A: Tronix Explorer batteries are rated at 300 charge-discharge cycles or about a year of everyday use or the battery's actual usage. Should the batteries be needed to be replaced, use only batteries provided by Tronix or with the same specification (see Technical Specifications).  Other batteries may not be suitable to Tronix Explorer and may cause electrical hazard or injury.

 

Q: I am having problems with my unit and I need to find out what seems to be the problem. Where can I download the product manual?

A. If you have lost the original product documentation, refer to the DOWNLOADS section. 

 

Q: Why does Innovatronix still use SLA, instead of Lithium ion batteries?

A: Innovatronix Inc is not dismissing the possibility of using Lithium Ion batteries for our portable battery products. We are continuously looking for new technologies in the interest of technical and product developments. However, at this point, we are not using Li Ion batteries because of the following reasons:

  • Cheap/inexpensive Li Ion batteries from China do not last at least 200 charge and discharge cycles. This is based on 20+ different batteries we have tested. This parameter is not acceptable to Innovatronix standards.
  • In addition to inherent charge and discharge cycle limitation, at this moment, due to travel restrictions, loose or spare lithium ion batteries are not allowed in checked in baggages, unlike safe-to-travel sealed lead acid batteries. In most cases, you have to hand carry it and experience trouble/inconvenience during security checks. See related articles on restrictions for Li ion batteries for air transport.
  • Cheap/inexpensive Li Ion batteries are unreliable. They can explode and you wouldn't know if the battery life had ended or lapsed. 
  • As a matter of policy, Innovatronix Inc will not released Li ion powered battery pack until we are ready, that safety and security of the end-user is secured. 
  • Sept 2012 Update: Innovatronix Inc is looking at coming with Li ion battery pack by mid 2013.

 

Q: What are the Customer Satisfaction Guarantee and/or Warranty Programs?

A: Only items with manufacturing defects should be returned for a full refund if purchased within the last 30 days and will be replaced as soon as possible or in about 10-15 days. All costs are charged to Innovatronix Inc. It also carries a 30-day satisfaction guarantee. This program applies only to units directly purchased from Innovatronix. For units purchased from a dealer, retailer or third party vendor, refer to their guarantee and warranty programs or contact us for authorized service centers in your country.

 

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