Returns

Return Policy
Customer satisfaction is our #1 goal. Any purchase made online will be gladly refunded or exchanged within 30 days of purchase with the exception of special orders/OEM products. Returned products are required to be in brand-new condition and include the original, undamaged packaging with all packaging materials, including accessories such as power cords or cases, user's guide, packing inserts/foam pads, and the blank warranty cards. Any items not meeting these requirements, including change of mind reason for product returns, will be subject to a minimum of a 20% restocking fee.

If any reason you're not satisfied with your puchase from Innovatronix. Please notify the manufacturer or send email stating the reason/s. Please be informed that shipping fee will not be refunded and Return shipping cost will be charged to the customer. 

How to Return an Item to Innovatronix

    1. Send an This email address is being protected from spambots. You need JavaScript enabled to view it. to request, including description of how the product was received from the courier service provider, troubleshooting done (if the problem is product performance), within 30 days from the receipt date to receive a Return Shipping Label. If the return is a result of our error we will provide you with a pre-paid Return Shipping label for your return. If not, you will be responsible for the cost of return shipping. This also covers non-warranty product returns. 
    2. Ship the items back to us within ten (10) days of receiving your Return Shipping Label. Return shipping label expires in ten (10) days if not activated. Please remember that returned items must be in their original condition for you to receive a full refund. This means all parts and instructions are present, the product is not opened for repair service, and the item has all the original packaging. (This applies to international return shipments. For domestic shipments, send us an email to arrange your return).
    3. Please print your Return Shipping Label on the outside of the package/box. Enclose pertinent shipping documentation such as commercial invoice, customs declaration (if needed) and send to:
    4. The refund will be processed 3 days upon receipt of the return item.

Innovatronix Inc.

Km 26, The Richdale

Sumulong Highway, Antipolo City

1870 PHILIPPINES

 

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