Product Warranty and Guarantee Policy and Other Related Information
Product Returns Policy and Warranty Statement
All products are covered with one-year warranty and 7-day or 30-day satisfaction guarantee. In the 7-day or 30-day period, you can return the product for a refund if you are not satisfied with your purchase, provided that you have used the product according to its intended purpose. (7-day applies to products sold within the Philippines and 30-day applies to products shipped direct from the Philippines.)
Only items with manufacturing defects should be returned for repair, replacement or refund. Furthermore, no refund shall be made if the product returned was found out opened, altered or modified in any way. In this case, the warranty is voided. Battery sets are not included in the warranty because these items are based on number of charge and discharge cycles or on the customers' actual use. In addition, SLA batteries must be properly maintained, otherwise, if the gels dry up, the battery capacity is diminished, hence the product warranty on battery is voided.
Innovatronix, Inc. will give notice to the customer on the status of the product when it was received. See Limited Warranty Statement on Batteries.
This policy applies only to products sold direct by Innovatronix Inc (or through www.innovatronix.com). For products purchased from dealers or retailers, contact them for warranty claims, including after sales services.
Shipping, Responsibility for Delivery, Loss and Damage to Goods
Innovatronix Inc practices same and/or next day shipping. Once the order has been received and that complete shipping information is given, orders are immediately shipped out. Shipping cutoff time is 1200NN Monday to Saturday (GMT+8 hours). We are unable to ship on Sunday and Special Holidays (in the Philippines) and in the destination country. In the event that it may be required, additional cost on shipping and handling shall be charged on the customer.
Unless otherwise specified, all packages are shipped/delivered on a door-to-door basis. The average delivery transit time is 3 to 5 days in most locations in the world. Guaranteed delivery time is 7 to 10 days.
The company will not be responsible for any loss or damage to goods during shipment due to natural disasters or bad weather conditions, acts of God, war or terrorist acts, and any other circumstances beyond our control.
The company insures all packages to the freight forwarder or courier company. Insurance claims shall not exceed the total purchase price.
While the company assures that all packages are packed according to rigid export packaging standards, there are some and isolated instances that the parcels are not in good condition due to torn or worn out packaging or due to mishandling, contact Innovatronix Inc for insurance claims on the freight forwarder.
Liability for Injuries, Loss of Properties
Innovatronix is not liable for any injuries, damages or problems arising from improper use of any product sold, including but not limited to usage on non-recommended set up or applications.
We may amend this policy statement any time by posting the amended terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site. This statement was last updated on Sept 1, 2008.